FREQUENTLY ASKED
QUESTIONS

Our fibers are primarily sourced through small and large farms alike in Argentina and Uruguay. Each and every base is assured to be muesling-free.

Most, if not all, of our bases are superwash merino; however, we still recommend that you hand soak your knits in lukewarm water with a wool wash of your choosing and lay flat to block/dry on a clean towel or mats. If you would like to use your washing machine though, we recommend washing your piece alone on the gentlest cycle and always laying flat to dry. This simply prevents any amount of shrinkage that may come with using natural fibers like merino wool. While we thoroughly rinse our yarns before their final bath in wool wash, there is always a slight chance that there will be a small amount of bleeding in your first few washes. This is why it is important to wash separately from your other garments, just in case.

Please see the Base Information tab on our homepage.

Not if I can help it!!! At Greenstone Yarn, I’m committed to offering high-quality, hand-dyed yarn at fair and thoughtful prices. With recent global shifts—such as proposed tariffs and rising supply costs—there may be some impact on the cost of materials. Yarn is a luxury, and I never take your investment in it lightly. While I’m still assessing how these changes might affect pricing, I want you to know that any adjustments will be made with care, transparency, and a deep respect for you—my amazing customers. Rest assured, I will not raise prices unless it's ABSOLUTELY necessary, and we are not there yet. Thank you for supporting handmade, small-batch yarn. Your support means the world, and it helps keep this creative dream alive.

We use USPS to ship all of our packages. If your yarn is in stock, it will ship in 4 to 7 business days. Once it leaves our studio, it's in the hands of USPS. We are not liable for lost or missing packages. You will receive an email when the package is shipped, which will contain tracking information. While we will always do our best to answer questions about your packages, USPS will be able to help you locate it in the event that a package has been lost.

If you have any problems with your order, please do not hesitate to send us an email! If your package arrives damaged or has any fulfillment problem, let us know and we'd be happy to talk with you about it. We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it. It cannot be caked or unwound in any way. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@greenstoneyarn.com. Buyers are responsible for return shipping with tracking of the goods you wish to return. Upon receipt of your items, we will issue a refund to the payment method you used during the original purchase. You can always contact us for any return question at info@greenstoneyarn.com. Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can fix it! Exchanges The fastest way to ensure you get what you want is to return the item you have; once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.